Kokoru - Special Unique Gift for Special Person

FAQ

FAQ


About Kokoru

Q: What is Kokoru?

The KOKORU COLOR CORRUGATED PAPER is a product related to Paper, namely, colored corrugated paper used for educational activities, arts and crafts and children's projects.


Q: Where is Kokoru from? 

The idea was develop from japan origami handcraft, and is produce from Indonesia.


Q: Why should I buy Kokoru?

Kokoru art can help to develop your creativity, development of brain, patience and children’s interest to learn.


Q: To whom Kokoru art can be use? 

Kokoru art is suitable for children age 4 and above. Also, for those who loved handcraft arts.


If you are thinking of making special gifts for your loved one, Kokoru will be much suitable too.


Q: How many type of Kokoru paper do you have? 

Kokoru paper is available in 3 types of color mixture packaging and is available in 2 different sizes.


Q: Where is your center teaching Kokoru art?

Sorry, we do not have any learning center yet. Free learning session on making Kokoru please refer to our Facebook. However, if you purchase 3 packets of Kokoru paper, we will provide you booklet of tutorial.


Q: What are the materials need to make Kokoru?

You will need to prepare Kokoru paper, Glue, Pencil, Ruler and Scissors.


Q: What so great about Kokoru?

Kokoru is definitely an inexpensive hobby that requires planning and hand-eye coordinate. It is very easy to learn and create your favorite model using Kokoru Paper. 

When you are running out of gifts idea, create your own models and it can definitely surprise your loved ones. 


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About purchase

Q: I am not an agent but wish to make a purchase. Where can I get your product?

You can buy online at http://www.thesecretgarden.com.my/store/


Q: How to buy from online?

Please visit our e-store at http://www.thesecretgarden.com.my/store/


Q: When can you ship out my order?

We ship out all confirmed order within 5 business days. 

Secret Garden normally ship out on Tuesday and Friday. Shall it falls on a Public Holiday, order will be ship out on the following business day. 

Shall your order and payment made after 2pm, it will be consider as next day order. 


Q: How long does it take to receive my order?

Secret Garden will ship out your order within 5 business day. 

Is all depends on location. However most order reaches the customer within 1-3 business days from the date of delivery (for Malaysia) and around 3-5 weeks for most overseas country. 


Q: I want to save shipping cost. Can I collect my order from you?

Yes, you can collect your order from our Subang Jaya office with appointment make at least a day prior to collection date. Please contact +6011-3990 9462


Q: Who will be paying for the shipping fees?

All shipping cost has to be borne by you or your customer.


Q: How much is the shipping fees?

Shipping and handling costs for Peninsular (West Malaysia) will be RM 9.00/kg and RM 15.00/kg for East Malaysia. 

For Overseas, please refer to shipping rate displayed for each order. 


Q: Can I choose color of Kokoru?

Sorry. All colors are pre-packed. You can only choose combination from Ichi, Ichigo, Ichiro or Hachi, Hachigo or Hachiro. 


Q: Can you ship to overseas?

Yes. We do ship to overseas. US, UK, Canada, Australia, Singapore, Indonesia, Brunei are available. For other countries, please contact support@thesecretgarden.com.my


Q: Where can I meet you? I want to see the samples.

Sorry. Our office is not open to public. You can only view the product from our authorized seller or from the video posted in our Facebook 

 

Q: Where is your warehouse?

Our warehouse is located at 

The Secret Garden 

CT-01-13 Corporate Tower, 

Subang Square, 

Jalan SS 15/ 4B, 

47500 Subang Jaya, 

Selangor, Malaysia

Contact: +6011-3990 9462


Q: Can I take stock from your outlets / branches?

No you can only collect your online order from our office shall you do not want us to ship your order.


Q: I don’t want to be your agent. Can I be your distributor?

Yes, but there are terms and conditions that you have to fulfill. For more details, please contact sales@thesecretgarden.com.my


Q: Can I visit your office? What time?

Sorry. We are not open for public.


Q: What is the price range of the product?

The price is from RM 10.90 to RM 11.90


Q: Is there any 1 day delivery service?

Sorry it is not available until further notice. 


Q: Can I cancel my order? How?

Yes you may cancel within 24 hours and there will be an admin penalty charge RM 20.00 per each item cancelled. 


Q: Can I change the shipping address after I place the order?

Yes you may change within 24 hours and there will be an admin penalty charge RM 20.00 for changes of address. 


Q: Is the promotion on Facebook (FB) also applied to your shop / for agents?

No. Facebook promotional item is exclusive for Facebook fans. 


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About Dropship Agent

Q: How many type of agent are there?

There are 3 types of agent in total – Bronze, Silver, Gold. 


Q: What are the agent fees for each of the type?

Bronze – RM 100

Silver – RM 300

Gold – RM 800


Q: What are the differences between each type of the agent?

The main differences are agent fees and commission. 

For Bronze agent, agent fees is RM 100 and commission earn from sales is 20% 

For Silver agent, agent fees is RM 300 and commission earn from sales is 25% 

For Gold agent, agent fees is RM 800 and commission earn from sales is 30% 


Q: What are the requirements to be an agent?

As long as you are aged 16 and above, then you are entitle to apply as our drop ship agent. 


Q: What benefit will I get joining as drop ship agent?

As a drop ship agent, you are not required to keep any stock and Secret Garden will arrange the shipment for you whenever you have an order from customer. 

Also, you will earn attractive commission by just promoting Secret Garden online through your own website, Facebook, etc. 

You can also earn commission when you refer your friend to join as Secret Garden agent. Furthermore, you will also be pay when they make sales!


Q: Can I join if I am not Malaysian? 

Yes, of course. 


Q: Do I need to keep stock?

No. As a drop ship agent, you are not advice to keep your own stock. Secret Garden will deliver for you when you place an order. 


Q: What is the minimum amount I have to order?

You can place an order of any amount. No minimum is required. 


Q: What is my sales target for each month?

The good news is … You are not asked to hit any target!


Q: How much is my commission?

It is all depends on the agent type you had join. 

Bronze – 20% 

Silver – 25% 

Gold – 30%


Q: When can I get pay for my commission?

Secret Garden pays all commission on 15th of every month. All commission earn from last month will be paid on the following month. 

Example: Commission earn from 1st March to 31st March will be pay in 15th April. 


Q: How do I receive my commission?

You need to update your bank information after you have login to your agent account under setting tab. Secret Garden will then pay to your account timely. 


Q: How do I join as an agent? 

To become an agent, you need to fill your particulars at http://www.thesecretgarden.com.my/kokoru/agent/register


Q: I have already register as drop ship agent. How do I place an order? 

To place an order, please follow the steps here. 

1) Login to your account 

2) Go to order tab and select New order

3) Fill up the receiver’s details

4) Click on add / edit product 

5) Place number of quantity you wish to order for each product 

6) Click on update cart at the end of the form

7) Check your order to confirm it is correct and click on confirm order button 

8) Select payment method and click on proceed to payment 

9) Follow the steps for payment processing


Q: Order will ship to me or direct to my customer?

All order will be shipped to the Shipping address as filled up in order form. 


Q: Will I get commission if I refer a friend?

Yes. There are 2 types of referral commission. 

Commission per agent referred. 

Bronze – RM 25.00 if agent fees are paid

Silver – RM 50.00 if agent fees are paid

Gold – RM 100.00 if agent fees are paid


Q: Do I get commission if my referral refers a friend?

No. You only get commission if you refer agent to us and they must sign up using your referral link given. 

Example of referral link http://www.thesecretgarden.com.my/agent/SDA000001 


Q: Where can I get my referral link?

Please login to your account, go to Sales Kit > Referral  > Method > Method 1 – Share your link


Q: Do I get commission when my referral makes sales?

Yes. You will get 3% commission from total sales of your referred agent. 


Q: Where can I sell the Kokoru?

You can promote the product online through your own website, blogs, Facebook, online store like e-bay.com or lelong.com, etc. 


Q: As an agent, what resources (marketing material) will Secret Garden provide?

For agent resources, please login to your account. Go to Sales Kit > Agent Resources. 

We have Product Brochure, Product Images, Product Video and News of the product.


Q: Can I use the images and information from your website in my blog or FB?

Yes, for promotion in blog or in Facebook this is allowed. 


Q: Can I get a hard copy of the brochure or the catalog?

Sorry, we do not provide any hard copy for brochure or catalog.


Q: Any video for me to promote?

Yes. Please login to your account. Go to Sales Kit > Agent Resources 


Q: Where to get description of the product?

Please login to your account. Go to Sales Kit > Agent Resources


Q: Can I stop being an agent anytime? Any cost to terminate?

Yes. Just contact us to cancel your account. No cost for termination. 


Q: Can I upgrade my agent type?

Yes you can upgrade anytime. Just top-up the differences according to current market price for each level and contact us shall you have difficulties to upgrade yourself. 


Q: I want to become an agent. Who should I contact?

To become an agent, just fill up the registration form available at http://www.thesecretgarden.com.my/kokoru/agent/register


Q: When can you ship out my order?

We ship out all confirmed order within 5 business days. 

Secret Garden normally ship out on Tuesday and Friday. Shall it falls on a Public Holiday, order will be ship out on the following business day. 

Shall your order and payment made after 2pm, it will be consider as next day order. 


Q: Can you ship out on specific date?

Not at this moment, but we will be implementing it very soon. 


Q: I have problem making payment. Who should I contact?

Please contact sales@thesecretgarden.com.my or +6011-3990 9462


Q: What I have to do after I make payment join as agent?

You will receive a confirmation letter joining as an agent. 

You have to login to your account and update your bank details. 

Then, you can start promoting Secret Garden using Sales Kit provided. 

You can also invite your friend to join you as an agent using recommended method in Referral. 


Q: Can I cancel my order? How?

Yes you may cancel within 24 hours by contacting sales@thesecretgarden.com.my and there will be an admin penalty charge of RM 20.00 per each item cancelled. 


Q: Can I change the shipping address after I place the order?

Yes you may change within 24 hours and there will be an admin penalty charge RM 20.00 for changes of address. 


Q: Do I get commission promoting your Facebook (FB) promotional item? 

No. Commission for sales can only earn if you order from your agent account and only promotional item listed in agent panel. 


Q: When should I renew my agent membership?

No renewal is required. Your membership is valid for life time until further notice. 

However, if there is no transaction in your account for 3 months continuously, your account will turn into inactive and Secret Garden reserves the rights to remove all inactive account.

To reactivate an inactive account, please contact support@thesecretgarden.com.my and there will be a charges of RM50 administration fee.


Q: Do you have stock sample for me showing to potential buyer?

For stock sample, please refer to catalog in your Sales Kit. 


Q: I want to order an item in catalogue but not in the order form?

If the product item not listed in the order form meant no more in production.


Q: When will be the stock in for out of stock item?
We have already make order from production but this depend availability of the glass. Sometimes it may take weeks to even month. And, if the glass is no longer available, we will remove the item from order list. 

Q: How to check shipping cost for each product? 
When you place an order, our system will automatically calculate relevant shipping cost for you. Shipping cost is based on per KG. 

Q: My customer from overseas. Can I sell at different currency? How? 
Yes, you may sell the product to your customer at any local currency. However as Secret Garden only accepts Ringgit Malaysia (RM), therefore payment for all order you placed with Secret Garden have to be in RM. 

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Secret Garden reserves the rights to terminate your agent account at anytime shall The Company found you carrying out any activity that can lead to bad reputation of the company. 
Agent fees is not refundable. Please read the Terms & Conditions and FAQ carefully before joining. 


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Have question but not listed here? 

Please contact us at support@thesecretgarden.com.my


Secret Garden reserves the right to add or change all information. Please check back frequently. 

 



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